Healthcare Agency Staff in Kent
Let’s face it — finding the right temporary staffing agency in healthcare can feel a bit like online dating: everyone promises the world, but the reality doesn’t always live up to the profile.
At Primcura, we believe in real relationships, not just quick fixes.
As the Client Relationship Manager, I take pride in building genuine, lasting partnerships with our clients across Kent — the kind where you don’t need to second-guess who’s turning up to your shift at 7am.
Let’s be honest, the Healthcare Sector is challenging enough without the additional worry of staffing your service. To help you navigate the world of temp staffing without the stress (or surprises), here are a few key red and green flags I feel you should look out for when choosing an agency.
Green Flags – Signs You’ve Found “The One”
Fully Compliant with CQC and Ofsted Standards
A trustworthy agency doesn’t cut corners. They’ll provide staff who are properly vetted, DBS-checked, fully trained, and compliant with CQC or Ofsted (depending on your service type). If they’re not ticking those boxes, AVOID!
Only Experienced, Fully Trained Professionals
We don’t do guesswork at Primcura. Our staff are seasoned professionals who know the ropes. We do not hire new to care as we understand the importance of having staff who can hit the ground running.
Open, Honest Communication
This is something I am passionate about. Having a clear line of communication between a client and the office team is Key. A good agency keeps in touch, answers the phone (even after hours), and keeps things simple and transparent.
They Look After Their Staff (and It Shows)
Agencies that pay fairly, provide support, and offer consistent shifts tend to attract reliable, motivated workers — and that makes a big difference to the quality of care you receive.
Red Flags – RUN!
Rates That Are Too Good to Be True
If a deal seems too good to be true, it probably is. Extremely low rates from an agency can be a red flag—they might be bypassing IR35 regulations or compromising on essential processes. Those shortcuts could land you in serious compliance trouble.
Vague or Missing Compliance Documents
“Don’t worry, they’re all checked” or “Full training” isn’t a valid answer. You should be able to request — and receive — proof of DBS, training, and references without feeling like you're asking for the world.
Inconsistent Staffing – New Faces Every Shift
If you find yourself reintroducing yourself every day or having to complete an induction every time you book in an agency shift, it’s a warning sign. Frequent staff changes suggest weak workforce management and can seriously impact both care continuity and team morale
Lack of Support in Critical Moments
If your agency goes silent when issues arise or you need urgent help, it’s a clear sign of poor communication and unreliable support.
In summary, having an agency you can rely on to be reliable, trustworthy and quick to respond is essential. You need to know that the staff assisting with your cover will hit the ground running and have the experience to back it up. At Primcura Healthcare this is something we pride ourselves on.
If you are a care provider in need of consistent and reliable staffing, reach out to me on Jennifer.southern@primcurahealthcare.co.uk
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The office staff are always friendly, the app is easy to use. One thing I've found with agencies in the past is that they can pester you when it comes to them trying to cover shifts. However I didn't feel this with Primcura, you can put your availability on the app and they're flexible and understanding.
Support Worker
Canterbury
Excellent service, very friendly team. Thank you to Kayla, Chanel, Sai, and Brooke for the exceptional support.
Amma Bonsu
Google Review
Best agency I’ve worked for: friendly team, constant flow of shifts near me, and the app is super easy to use.
Agency Worker
Canterbury, Kent
Outstanding team with quick responses and fast service. Hiring team excellent and training is brilliant.
Sam Feury
Google Review
Feel valued and enjoy working for company. Always daunting when starting a new job but office staff very professional no matter what query I've had; there's a variety of work available and their healthcare app is brilliant to book shifts and notify availability.
Support Worker/Carer
Canterbury and surrounding areas
Best agency to work for. Amazing staff always friendly on the phone, constant flow of shifts local to me and so easy to pick up with the app! I highly recommend working here!
Agency Worker
Canterbury, Kent
The recruitment process wasn’t lengthy and I was informed of my application’s progress throughout. I learned a lot during their in-house training, as I took a short break from healthcare.
Support Worker
Folkstone
Enjoyable place to work. Regular local shifts and the option to work in different settings keeps things interesting.
Health Care Assistant (HCA)
Canterbury, Kent
Friendly office team and plenty of hours available. No cons from my experience.
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Folkestone, England
Valued and caring company; nice people to work for. Positive experience throughout.
Healthcare Assistant
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